Refund Policy

At CarPoint, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our refund policy below to understand your options.

30-Day Money-Back Guarantee

CarPoint offers a 30-day money-back guarantee, starting from the date your order is delivered.

If you wish to request a refund, please contact our customer support team within 30 days of delivery at support@carpoint.com.

Please include your order number, the email address used at checkout, and the reason for your refund request so we can review your case.

Refund Eligibility

To help us process your request, please provide:

  • Your order number

  • Your full name

  • The email address associated with your order

  • A description of the reason for your request

  • Photos or other relevant information, if applicable

Our support team will review each request and provide instructions on the next steps.

Returns

If a product return is required, please contact our support team before sending anything back.

Our team will provide the appropriate return instructions and destination if your return is approved.

Once we receive your returned product, please allow 5–10 business days for inspection and processing.

Please do not send products to an address without receiving return instructions from our team.

Refund Processing

Once your refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund and display the funds in your account.

The time required for the refund to appear may vary depending on your payment provider.

Shipping Delays & Non-Delivery

Shipping delays may occur due to carrier issues, customs inspections, weather conditions, holidays, or other circumstances outside of CarPoint's control.

If your order has not arrived, please allow up to 25 business days before requesting a refund or replacement due to non-delivery.

If your package is significantly delayed or cannot be located, please contact support@carpoint.com with your order number and tracking information.

Each request will be reviewed based on the circumstances and applicable policies.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at support@carpoint.com as soon as possible.

Include your order number and clear photos or videos showing the issue, if applicable.

Our support team will review the information and help determine an appropriate resolution, which may include a replacement or refund.

Order Cancellations

If you need to cancel your order, please contact us within 24 hours of purchase.

Once your order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If you have questions about an order cancellation, please email support@carpoint.com as soon as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

CarPoint is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by customers. Additional shipping costs may apply if a package must be reshipped due to an address error.

If you notice an error in your shipping information, please contact us immediately. Changes may not be possible once an order has entered fulfillment or been shipped.

Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact our customer support team.

CarPoint Customer Support

Email: support@carpoint.com

Please include your order number and relevant details so we can assist you as efficiently as possible.

Thank you for choosing CarPoint. We appreciate your trust in us and are committed to providing a positive shopping experience.