Shipping Policy
At CarPoint, we are committed to providing a reliable and convenient shipping experience. We work hard to process and deliver your orders as efficiently as possible so you can enjoy your CarPoint products.
Order Processing Time
All orders are typically processed within 1–2 business days after purchase.
Please note that processing times may vary during holidays, promotional periods, or due to circumstances beyond our control.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Shipping Destinations & Delivery Times
We currently offer shipping to the following destinations:
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United States: 5–13 business days after processing
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United Kingdom: 5–13 business days after processing
Delivery times are estimates and may vary depending on your location, shipping carrier, customs procedures, weather conditions, and other external factors.
Tracking Your Order
Once your order has shipped, a tracking number will be sent to the email address provided at checkout.
Please allow a few days for tracking information to appear or update in the carrier's system.
You can use your tracking number on our Track Your Order page to check the latest shipping status.
If you have trouble tracking your order, please contact us at support@carpoint.com.
Shipping Delays
Although we do our best to ensure timely delivery, delays may occasionally occur due to shipping carrier issues, customs inspections, severe weather, holidays, or other circumstances outside of CarPoint's control.
If your order is delayed, please allow up to 25 business days for delivery before contacting us to request further assistance regarding a potential refund or replacement for a non-delivered order.
If you have concerns about your shipment, please contact our customer support team at support@carpoint.com.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
CarPoint is not responsible for delivery issues, delays, or losses resulting from incorrect or incomplete shipping addresses.
If an order is returned because of an address error, additional shipping costs may apply before the order can be reshipped.
If you notice an error in your shipping address, please contact us as soon as possible. Address changes may not be possible once an order has entered processing or been shipped.
Order Changes & Cancellations
Order Changes:
If you need to update your shipping address or modify your order, please contact us within 24 hours of purchase.
After this period, your order may already be processing or prepared for shipment, and changes may no longer be possible.
Order Cancellations:
Cancellation requests must be submitted within 24 hours of purchase. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
Please contact support@carpoint.com as soon as possible if you need to request a change or cancellation.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, please check around your delivery location and contact your local shipping carrier.
If your package still cannot be located, contact us at support@carpoint.com with your order number and tracking information so we can help you investigate.
Refunds & Replacements for Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact our support team for assistance.
For significant shipping delays or non-delivery, please allow up to 25 business days before requesting a refund or replacement.
All refund and replacement requests are reviewed according to our applicable policies. For more information, please refer to our Refund Policy.
Contact Us
If you have any questions about our shipping policy, your order status, or delivery, please contact our customer support team.
CarPoint Customer Support
Email: support@carpoint.com
We appreciate your patience and thank you for choosing CarPoint. We look forward to serving you on every journey.