Returns Policy
At CarPoint, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for information about return requests, eligibility, and processing.
30-Day Return Period
CarPoint offers a 30-day money-back guarantee starting from the date your order is delivered.
If you wish to request a return or refund, please contact our customer support team within 30 days of delivery at support@carpoint.com.
Please include your order number, full name, and reason for the return so we can review your request.
How to Request a Return
To start a return:
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Contact us at support@carpoint.com with your order details.
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Explain the reason for your return and provide photos or videos if relevant.
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Our support team will review your request and provide return instructions if approved.
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Follow the instructions provided by our team.
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Once we receive your returned product, it will be inspected before the refund is processed.
Please do not send any product back before contacting us and receiving return instructions.
Return Conditions
All return requests are reviewed individually. Our team may request additional information to help assess your request.
If a return is approved, our support team will explain the applicable return requirements and shipping instructions.
If you receive a damaged, defective, or incorrect item, please contact us with your order number and clear photos or videos showing the issue so we can determine an appropriate resolution.
Return Processing Time
Once we receive your returned product, please allow 5–10 business days for inspection and processing.
If your return is approved, the refund will be issued to your original payment method. Additional processing time may be required by your bank or payment provider before the funds appear in your account.
Return Shipping Costs
Return shipping arrangements and any applicable costs will be communicated by our customer support team when your return request is reviewed.
If your item arrives damaged, defective, or incorrect, please contact us before arranging return shipping so we can review the issue and advise you on the next steps.
Shipping Delays & Missing Packages
If your order is delayed because of unforeseen shipping carrier issues, please allow up to 25 business days before requesting a refund or replacement due to non-delivery.
If your tracking information indicates that your package has been delivered but you have not received it, please check your delivery location and contact the shipping carrier. If the package remains missing, contact us at support@carpoint.com with your order number and tracking details.
Order Cancellations
If you need to cancel your order, please contact us within 24 hours of purchase.
Once your order has entered fulfillment or has been shipped, cancellation may no longer be possible.
Please email support@carpoint.com as soon as possible if you need to request a cancellation.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply if the package needs to be reshipped.
If you notice an error in your shipping address, please contact us immediately. Changes may not be possible once your order has entered fulfillment or been shipped.
Need Help With a Return?
If you have questions about our return policy or would like to request a return, please contact:
CarPoint Customer Support
Email: support@carpoint.com
Please include your order number and relevant details so our team can assist you as efficiently as possible.
Thank you for choosing CarPoint. We appreciate your trust in us and look forward to serving you on every journey.